ABOUT AURAYA

The person behind AURAYA

AURAYA is owned and operated by Nitzan Barchan, based in Israel. Nitzan manages the brand's online store and is the point of contact for business and customer enquiries.

AURAYA is a jewelry retail project currently preparing its online store for launch. The brand focuses on jewelry as a personal expression of style and meaning.

Contact: archnb@gmail.com

Website: auraya.design


Our brand story

AURAYA began not as a jewelry brand, but as a quiet question:
What does a woman carry with her when she walks through the world?

Not just her steps.
Not just her style.
But her inner fire, her softness, her ambition, her contradictions — the essence that makes her unforgettable.

In the rhythm of the modern city, where everything demands movement, speed, clarity, and presence, we saw a space for something different:
Jewelry that feels deeply personal.
Jewelry that doesn’t define a woman — but reflects her.
Jewelry that becomes a subtle reminder of the qualities she chooses to live by.

AURAYA was created for the woman who is both softness and steel.
Who leads with intuition, feels with intention, and rises with grace.
Who moves like light — quiet, precise, and impossible to ignore.

Our pieces are crafted to symbolize emotions, traits, and moments:
the calm after a storm, the courage to begin again, the magnetism of stillness, the clarity that arrives in silence, the glow that comes from choosing yourself.

Each stone is chosen for purity.
Each design for simplicity.
Each collection for meaning.

We believe luxury is not excess — it’s awareness.
It’s the art of recognizing beauty in your own evolution.
AURAYA is the jewelry you wear not for the world, but for yourself.

Your essence. Your light.
Illuminated.

💎 ORDERS & PAYMENT

How can I place an order?

Simply choose your piece, select your size (if applicable), and proceed to checkout.
AURAYA offers secure checkout for all international customers, including the US, UK, Canada, EU, UAE, Australia, and more.

What payment methods do you accept?

We accept:
✔ Visa / MasterCard / Amex
✔ PayPal
✔ Apple Pay / Google Pay
✔ Shop Pay
✔ Klarna (Buy Now, Pay Later) – in selected countries
✔ Afterpay – US & Australia
✔ Local payment options based on your region

Can I change or cancel my order?

Orders are processed quickly to ensure fast shipping.
If you need to make a change, contact us within 2 hours of placing your order — we’ll do our best to assist.

Do you offer gift packaging?

Yes. Every AURAYA piece arrives in our signature luxury gift box, ready to be gifted.
You may also add a personalized message at checkout.

🚚 SHIPPING & DELIVERY

Where do you ship?

We ship worldwide, including:
🇺🇸 United States
🇬🇧 United Kingdom
🇨🇦 Canada
🇦🇪 UAE
🇪🇺 European Union
🇦🇺 Australia
🇸🇬 Singapore
🇸🇦 Saudi Arabia
and many more.

How long does shipping take?

Delivery times vary by region:

  • USA & Canada: 5–12 business days
  • UK & Europe: 5–12 business days
  • UAE & Gulf Countries: 7–14 business days
  • Australia: 7–14 business days
  • International: 7–20 business days
  • Express options (DHL / FedEx) are available at checkout in selected regions.
How can I track my order?

Once your order ships, you will receive an email with a tracking link.
You can follow your package in real time.

Do I have to pay customs or duties?

Customs vary by country.
Most orders to the US, UK, EU, and UAE arrive without additional fees.
If duties apply, your local customs authority will notify you.

💍 PRODUCTS & MATERIALS

Are your stones real moissanite?

Yes — all AURAYA stones are certified D-Color VVS1 Moissanite, known for exceptional brilliance, high durability, and ethical sourcing.

Do your stones pass a diamond tester?

High-quality moissanite registers similarly to diamonds on standard thermal diamond testers.
Each center stone includes a GRA certification card.

What materials are the pieces made of?

Our jewelry is made from:

  • 925 sterling silver
  • High-quality plating (white gold or yellow gold depending on the item)
  • D-Color VVS1 moissanite
  • Hand-set pavé stones for maximum brilliance

All pieces are hypoallergenic, nickel-free, and safe for sensitive skin.

Will my jewelry tarnish?

AURAYA pieces are crafted for long-lasting wear.
With proper care, your jewelry will maintain its shine for years.
Avoid harsh chemicals, perfumes, pools, or lotions directly on the jewelry.

Do you offer custom sizes?

Most rings are available in US sizes 5–10.
If you need a special size, our support team can advise on available options.

🎁 RETURNS & EXCHANGES

What is the return policy?

You may return or exchange unworn items within 30 days of delivery.
To be eligible, the item must be in original condition with packaging and certificate.

How do I start a return?

Contact our support team with your order number.
We’ll send you a return label and instructions.

What if my item arrives damaged?

We will replace the item immediately, free of charge.
Simply send us a photo, and we’ll take care of everything.

Can I exchange a ring for a different size?

Yes — you can exchange your ring within 30 days.
We offer fast, easy resizing or replacement depending on availability.

🌙 CARE & MAINTENANCE

How do I clean my AURAYA jewelry?

Use the polishing cloth included in your box.
For deeper cleaning:

  • Dip in warm water with mild soap
  • Gently brush with a soft brush
  • Rinse and dry thoroughly
Can I shower with my jewelry?

Yes — occasional water exposure is fine.
However, to preserve maximum shine, remove jewelry before:

  • Swimming (chlorine)
  • Hot tubs
  • Heavy workouts
  • Applying perfumes or lotions directly on the piece
How should I store my jewelry?

Store pieces in separate pouches or in your AURAYA box to avoid scratches.
Keep away from moisture and abrasive materials.

🖤 CUSTOMER SUPPORT

How can I contact you?

Our team is here to help, wherever you are.

You can reach us through:

📩 Email: support@auraya.com

💬 Live Chat: available on the website

📱 WhatsApp (International Support): +1-XXX-XXX-XXXX

📦 Tracking inquiries directly through your order confirmation

Responses usually take a few hours (excluding weekends).

Do you offer personalized recommendations?

Yes — our stylists can help you choose the right piece based on:

  • Your personality
  • The emotion you want to express
  • The trait you want to amplify
  • Gift type (partner / daughter / sister / friend)

🌟 ABOUT THE URBAN ESSENCE COLLECTION

What makes this collection special?

Each piece represents a personal trait essential to modern femininity — confidence, resilience, calm, sensuality, intuition, ambition.
Your jewelry becomes a meaningful reminder of who you choose to be every day.

Are the pieces suitable for gifting?

Absolutely — every item arrives:

  • In a luxury AURAYA gift box
  • With a story card explaining the meaning behind the piece
  • With a polishing cloth
  • Ready to gift immediately

Perfect for birthdays, anniversaries, self-love gifts, milestones, or “just because”.